Duties to Clients and Customers


Article 1

REALTORS® protect and promote their clients’ interests while treating all parties honestly.


Article 2

REALTORS® refrain from exaggeration, misrepresentation, or concealment of pertinent facts related to property or transactions.


Article 3

REALTORS® cooperate with other real estate professionals to advance their clients’ best interests.


Article 4

When buying or selling on their own account or for their families or firms, REALTORS® make their true position or interest known.


Article 5

REALTORS® do not provide professional services where they have any present or contemplated interest in property without disclosing that interest to all affected parties.


Article 6

REALTORS® disclose any fee or financial benefit they may receive from recommending related real estate products or services.


Article 7

REALTORS® accept compensation from only one party, except where they make full disclosure to all parties and receive informed consent from their client.


Article 8

REALTORS® keep the funds of clients and customers in a separate escrow account.


Article 9

REALTORS® make sure that details of agreements are spelled out in writing whenever possible and that parties receive copies.

Duties to the Public


Article 10

REALTORS® give equal professional service to all clients and customers irrespective of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity. REALTORS® do not discriminate in their employment practices.


Article 11

REALTORS® are knowledgeable and competent in the fields of practice in which they engage or they get assistance from a knowledgeable professional, or disclose any lack of expertise to their client.


Article 12

REALTORS® are honest and truthful in their communications and present a true picture in their advertising, marketing, and in other public representations.


Article 13

REALTORS® do not engage in the unauthorized practice of law.


Article 14

REALTORS® willingly participate in ethics investigations and enforcement actions.

Duties to REALTORS®


Article 15

REALTORS® make only truthful, not misleading, comments about other real estate professionals.


Article 16

REALTORS® respect the exclusive representation or exclusive brokerage relationship agreements that other REALTORS® have with their clients.


Article 17

REALTORS® arbitrate and mediate financial disagreements with other REALTORS® and with their clients.


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